Refund & Payment Policy

Son güncelleme: 26 Aralık 2025

This policy explains how payments, approvals, and refunds work for services provided by Safaie. Specific terms may also be defined in your written project agreement.

1. Payments

Payment terms are defined per project. In many cases, we follow a review-first approach: we build the agreed deliverables, share them for review, and payment is due after approval—unless a different arrangement is agreed in writing.

2. Approval & Delivery

“Approval” means you confirm in writing (email/message) that the delivered work meets the agreed scope. After approval and payment, we deliver final files, credentials, and/or launch the project as applicable.

3. Revisions

Reasonable revisions may be included as defined in the project scope. Requests outside scope or after final approval may require additional fees.

4. Refunds

Because services are customized, refunds depend on the situation and the stage of work:

• Before work starts: If a deposit was paid and we have not started, it may be refundable unless costs were incurred.
• Work in progress: Refunds are generally not available for completed work. If we cannot deliver the agreed scope for reasons within our control, we will attempt to fix it or provide a fair partial refund based on the remaining scope.
• After approval: No refunds once the work is approved and delivered.

5. Chargebacks

If you have a billing concern, contact us first. Unresolved disputes may result in suspension of work and access.

6. İletişim

Billing questions: info@safaie.co